Terms & Conditions
These Terms & Conditions (T&C) apply to the provision and use of the software and services CarlogsPro of Comcentra IT-Consulting GmbH (hereinafter "Provider") vis-à-vis entrepreneurs within the meaning of § 14 BGB (hereinafter "Customer").
1. Scope
These T&C apply to all contracts between the Provider and the Customer regarding the use of CarlogsPro. Deviating or supplementary terms of the Customer become effective only if the Provider expressly agrees to them in writing. The services are aimed exclusively at entrepreneurs, legal entities under public law and special funds under public law.
2. Subject matter of the contract
The Provider makes CarlogsPro available to the Customer as a web-based application for the guided documentation of vehicle handovers, for audit-proof or tamper-evident storage (hash chain) and for managing a digital vehicle record. The specific scope of services results from the respective product and service description (Basic as well as chargeable additional modules such as Premium, AI Comparison, Cockpit and VRIS) and the individual offer.
3. Conclusion of contract, trial and user access
The presentation of the services on this website does not constitute a binding offer. A contract is concluded through an offer by the Provider and its acceptance by the Customer or through the activation of access. To use the services, the Customer sets up a user account and keeps its access credentials confidential.
4. Scope of services and additional modules
The basic scope (Basic) as well as the chargeable additional modules are explained in more detail in the service description. The Provider is entitled to further develop and improve functions, provided that the contractually owed core of the services is not materially impaired thereby.
5. Prices and payment terms
The prices stated in the offer or order summary apply, plus the applicable statutory VAT. Unless otherwise agreed, fees for chargeable modules are due in advance for the agreed billing period. Chargeable services are always clearly indicated in advance; no chargeable services arise without the Customer's prior approval.
6. Term and termination
The contract term is governed by the individual agreement. If no fixed term is agreed, the contract may be terminated by either party with reasonable notice to the end of the respective billing period. The right to extraordinary termination for good cause remains unaffected. Terminations require text form.
7. Customer's obligations
The Customer uses CarlogsPro only within the framework of applicable laws and these T&C. The Customer is responsible for the accuracy of the data and documents it captures, safeguards its access credentials and ensures that its users comply with the contractual obligations. Abusive use, in particular to create false evidence, is prohibited.
8. Availability and support
The Provider strives for a high availability of the service. Periods of planned maintenance as well as disruptions outside the Provider's control (force majeure, failures of upstream suppliers) do not count as unavailability. Support is provided to the agreed extent.
9. Rights to data and documents
The data entered by the Customer as well as the records and vehicle records generated remain attributed to the Customer. The Provider is granted a simple, non-transferable right to use the software and its components for the duration of the contract. The cryptographic verification features (hash values, QR verification) serve to secure integrity; they do not replace a legally prescribed qualified electronic signature where such is required in an individual case.
10. Data protection and data security
The Provider processes personal data in accordance with the Privacy Policy and the statutory requirements. Insofar as the Provider processes personal data on behalf of the Customer, the parties conclude a data processing agreement pursuant to Art. 28 DSGVO.
11. Warranty
The Provider warrants that the service functions substantially in accordance with the service description. Insignificant deviations do not give rise to warranty claims. The Customer reports defects without delay in text form.
12. Liability
The Provider is liable without limitation in cases of intent and gross negligence as well as for injury to life, body or health. In cases of simple negligence, the Provider is liable only for breach of a material contractual obligation (cardinal obligation) and limited to the contract-typical, foreseeable damage. Otherwise liability is excluded. Liability under the Product Liability Act remains unaffected. The Customer is itself responsible for adequate data backup within the framework of its duties of care.
13. Confidentiality
The parties treat confidential information of the respective other party confidentially and use it only for the purposes of the contract. This obligation continues even after the end of the contract.
14. Amendments to these T&C
The Provider may amend these T&C with effect for the future, provided this is necessary to adapt to a changed legal situation or services and does not unreasonably disadvantage the Customer. Amendments are communicated to the Customer in text form.
15. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is — insofar as legally permissible — the Provider's registered office in Wuppertal. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
As of: 2026. Comcentra IT-Consulting GmbH, Teschensudberger Str. 19, 42349 Wuppertal.